Refunding or Voiding a Payment in TPP Pay

Once a payment has been processed directly in TPP or online via the payment link, it will appear in the Payments area of the event:

Refunding a Payment

To refund a payment you would click the red credit card symbol on the right side of the payment line:

This will bring up the Refund Payment window:

• The only field you should change here is the Payment Amount field
  • This will automatically populate with the total of the original transaction that was processed
    • You can edit this amount to make it lower in order to refund a partial amount
• Make any Payment Notes about the refund
• Click the Refund button to process
• The refund will be noted on the event and the event balance will be adjusted accordingly

Voiding a Payment

Voiding a payment can be done by following the same steps above to process a refund.

If the date of the original payment and the date you process the refund are the same day before the daily transaction cutoff time (8:05 PM CST) then it will process as a void instead of a refund.

If you are able to process as a void instead of a refund, you will not be charged any processing fees.