Only Payments and Deposits will Export
Payments listed on an event in TPP in the Financials area as an Unrecoverable payment type will not export to QBO.
This payment type is sometimes used to clear the TPP balance on an event for a bad debt or to offset a refund.
QBO will only accept credits on events/invoices listed in the event Financials as payment types of:
- Payments (P)
- Deposits (D)
If you need to Export any other payment type, simply edit the payment type of the payment in the Event Financials to a standard Payment (P).
Then export or synchronize the event/invoice as normal to QBO.
Once the event/invoice is exported successfully to QBO, you can go back to the event in TPP and change the payment type back to what it originally was.